Please see our » shipping & payment conditions

No. Your personal data is not handed over to third parties. Exluded are of course third parties envolved in shipping your order or processing your payment. Here the transfer of data is limited to the amount necessary for handling your order.

Yes, we ship to countries outside germany. Right now we ship into all EU countries and Switzerland. You can find more details in our » Shipping & Payment Conditions If you wish shipment into another country please contact us by e-mail: shop@mehr-kosmetik.de. We will then let you know if and to what conditions we will ship.

All orders are sent within three days. If an article is out of stock, delivery can delay, but usually not for more than three additional days. Inside Germany the shipping with Deutsche Post usually takes one day, outside Germany shipping times vary from two to ten days.

We strive to process your orders as carefully, fast and correctly as possible. If nonetheless your order has not been processed to your full satisfaction simply write an e-mail to: shop@mehr-kosmetik.de or use our » contact form. Please give your Order or Invoice-Number and tell us your complaint. All complaints are handled without delay.

Simply click here: » password forgotten?

Then insert your e-mail address and click on "Continue". A new password will be sent to your e-mail address. You can change this password in your customer-account after logging in.

You need a password to get access to your customer-account. There you can keep yourself informed about the status of your order and if your order has already been shipped. You also can change your personal data, deactivate or activate our newsletter, get an overview of your previous orders and much more.

Click on "My account" and log in into your customer-account. Then click on "Change Data" and chose the appropriate option.

Your question was not answered? Write an e-mail to shop@mehr-kosmetik.de or use our » contact form.